mcw88 Privacy Policy

1 Types of Information Collected

mcw88 collects two types of information — information provided directly by the user, and information collected automatically through use of the platform.

1.1 Information You Provide Directly

During account registration, deposit, or withdrawal, you provide the following information:

• Full name and date of birth (for age verification — 21+ is mandatory)
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Mobile banking account number — bKash, Nagad, Rocket, Upay or bank account details
• Username and password

1.2 Automatically Collected Information

When you visit or log in to the mcw88 platform, certain information is automatically recorded for technical reasons:

• IP address and device type (phone, tablet, or computer)
• Browser name and operating system
• Session duration, pages visited, and click patterns
• Usage statistics collected via cookies and similar tracking technologies

2 Purposes for Using Your Information

mcw88 uses collected information for the following legitimate purposes:

2.1 Account Management and Security

Your information is used to create and manage your account, verify logins, recover passwords, and prevent unauthorised access. Every transaction is secured through SSL encryption.

2.2 Processing Financial Transactions

Payment information you provide is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. mcw88 never sells payment information to third parties.

2.3 Customer Support

To provide support in Bengali and English via 24/7 live chat and email, our support team may need to access information related to your account. Support team members can only view relevant information.

2.4 Ensuring Responsible Gaming

We monitor gaming patterns to identify problematic behaviour and provide timely assistance. Your history may be used to set deposit or gaming limits as needed to ensure responsible gaming.

2.5 Platform Improvement

We analyse anonymised statistics to improve game selection, payment methods, and the user experience. No personally identifiable information is included in this analysis.

3 Data Storage and Security Measures

mcw88 follows industry-standard technical and administrative measures to keep your personal information secure.

3.1 Encryption and Technical Protection

• SSL/TLS encryption is used for all data in transit.
• Sensitive data such as passwords is stored using strong hashing algorithms.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems remain active around the clock.

3.2 Data Retention Period

Information is retained for as long as your account is active and for as long as required to meet legal obligations after account closure. Unused and irrelevant data is securely deleted.

3.3 Staff Access Controls

Only authorised staff may access personal information, and only where necessary. All staff are contractually bound to comply with the privacy policy.

4 Sharing Information with Third Parties

mcw88 never sells or transfers your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

4.1 Payment Processors

Transaction-related information is shared with payment providers such as bKash, Nagad, Rocket, Upay, or banks to complete deposits and withdrawals. These third parties operate under their own privacy policies.

4.2 Technology Service Providers

Companies specialising in server management, cybersecurity, and analytics work on behalf of mcw88. They may only use the information provided for specified purposes and may not disclose it to third parties.

4.3 Legal Obligations

Information may be disclosed based on a court order or a lawful request from a competent authority. In such cases, only the information legally required is provided.

5 Cookies and Tracking Technologies

The mcw88 website uses cookies to improve your experience and ensure platform functionality.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferred language and other settings.
• Analytics Cookies: Collect anonymised data to understand how users interact with the platform.

5.2 Cookie Controls

Cookies can be disabled or deleted through your browser settings. However, disabling essential cookies may prevent some services from working correctly, such as maintaining your login session.

6 Your Rights and Choices

You have certain rights over your personal information, which mcw88 fully respects.

6.1 Right to Access Your Information

You can find out at any time what information mcw88 holds about you. To do so, contact the support team via live chat or email.

6.2 Right to Correct Your Information

If any information in your account is incorrect, you may request a correction. Information will be updated after the necessary verification.

6.3 Right to Close Your Account

You may request to close your account at any time. After closure, all information except that required to meet legal obligations will be deleted within the specified period.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or notifications, you can opt out via your account settings or through the support team.

7 Protection of Minors

mcw88 is an adults-only platform. Opening an account or using the service is strictly prohibited for anyone under the age of 21. A valid ID must be submitted at registration for age verification.

If we become aware that a minor has opened an account, that account will be closed immediately and all associated information will be securely deleted.

8 Third-Party Websites and Links

The mcw88 platform may contain direct links to external websites, such as payment gateway pages or game studio information pages. mcw88 is not responsible for the privacy practices of those external sites. You should read their own privacy policies before visiting them.

9 Policy Changes and Updates

mcw88 may revise this privacy policy from time to time to keep pace with changes in the scope of its services or technology. If significant changes are made, a notification will be sent to your registered mobile number or email.

The revised policy will take effect from the date of publication. Continued use of the platform after that date will be considered acceptance of the new policy. We therefore recommend checking this page periodically.

10 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide assistance in both Bengali and English 24 hours a day, seven days a week.

• Live Chat: Start directly from any page on the platform
• Email: [email protected]

To learn more about us, read the About Us page. To find answers to common questions, visit the FAQ section — it contains detailed information on accounts, payments, and more.